In order to facilitate and assist the passengers, one-window help desks are operational at all major railway stations of Pakistan. These help desks are working 24/7 and taking all possible measures to provide relief to the passengers in the form of first-aid and other multiple forms of assistance.

These desks are helpful in tracing out the heirs of lost children, finding out the abandoned children from platforms and trains, and returning them to their parents. The desks are playing vital role in reuniting the lost and runaway children/youths back to their legal heirs. They also provide the wheelchairs to the disable, old and handicapped persons. Furthermore, the lost luggage of worth billions of rupees have been returned to the passengers until now.